Canvas Troubleshooting

Canvas and many of our other services work best in the Chrome Browser. You can download it here: https://www.google.com/chrome/
For some high school science classes, Firefox may work better. Always follow the instructor's recommendations.
If you or your students are not seeing all of their courses, go to Courses > All Courses, here you can click the star beside the courses you want to appear on your dashboard.
Parents and students should not be logged into Canvas at the same time in the same browser. It causes confusion and can prevent students from submitting assignments.
When logging into Canvas, teachers and students should not use @paulding.k12.ga.us after their username. When logging into Clever, teachers and students should add @paulding.k12.ga.us after their username.
If your student needs their password reset, e-mail your teacher and they will submit a help ticket.
If you need your observer password reset, you can click the Forgot Password link at https://paulding.instructure.com

Catch all Troubleshooting Tips

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Solving your problems as quickly as possible

When you can't solve an issue and need to reach out to the teacher, please send as many specifics as possible. This will help us solve the problem as quickly as possible without the need for multiple follow-up e-mails. Some examples of specifics we usually need are:

A detailed description of the issue.
- Instead of “Canvas isn’t working”, say “I am not able to open today's module”
Course names (course URLs are even better, just copy and paste from the address bar)
- For a particular assignment, discussion, quiz, etc. please give us that name or URL as well (again, you can copy and paste from the address bar and that will allow us to go directly to the issues)
The text of any error messages received
Screenshots- a picture is worth 1000 words
- https://www.take-a-screenshot.org/
Device and browser being used